Terms & Conditions

Picasa provides a platform for discovering, booking, and managing stays at vacation rental and hospitality properties, along with related guest services such as food ordering, support, and stay communications.

These Terms form a binding agreement between you and Picasa. They apply to guests, visitors, and anyone who accesses or uses our services. Our Privacy Policy explains how we collect and use personal information and is incorporated into these Terms by reference.

By creating an account, making a booking, or otherwise using Picasa, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

You represent that:

• You are at least 18 years of age and legally capable of entering into a binding contract
• The information you provide is accurate, current, and complete
• You will use the services only for lawful purposes and in accordance with these Terms
• You are authorised to make bookings on behalf of any guests listed on a reservation

If you do not agree to these Terms, you must not access or use our services.

Picasa may enable you to:

• Browse property listings and availability
• Request, confirm, modify, or cancel reservations
• Make payments and view billing information related to your stay
• Submit identity documents where required for check-in
• Order in-stay services such as food and beverages, where available
• Communicate with property operators and support teams
• Receive booking updates via push notifications, SMS, email, or WhatsApp
• Submit reviews and feedback after your stay

We may update, suspend, or discontinue any part of the services at any time. Features may vary by property, location, and availability.

Account registration

You may need to create an account to use certain features. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately if you suspect unauthorised access.

Making a booking

When you submit a booking request or confirm a reservation, you agree to provide accurate guest details, stay dates, and contact information. A booking is subject to availability, property-specific rules, pricing at the time of confirmation, and any verification requirements.

Property descriptions, photos, amenities, pricing, and availability are provided by property operators and may change. We strive to keep information accurate but do not guarantee that all listing content is error-free or continuously up to date.

Booking sources

Reservations may be created through the mobile app, WhatsApp, phone, dashboard tools, or imported from connected third-party platforms. Regardless of booking source, these Terms apply to your use of Picasa services connected to that reservation.

Prices displayed at booking may include accommodation charges, taxes, service fees, cleaning fees, security deposits, and other applicable costs as shown during checkout or in your booking confirmation.

• You authorise us and our payment partners to charge the payment method you provide
• Advance payment, partial payment, or full prepayment requirements may apply depending on the property
• Security deposits may be collected and refunded subject to property inspection and damage assessment
• Outstanding balances must be paid in accordance with the booking terms communicated to you

Refunds, if applicable, are processed according to the cancellation policy for the relevant booking and any applicable payment provider rules. Processing times may vary depending on your bank or payment method.

You are responsible for any currency conversion charges, bank fees, or payment disputes arising from incorrect payment details you provide.

Cancellation terms vary by property and are displayed at the time of booking or in your reservation confirmation. These may include flexible, moderate, or strict cancellation windows, as well as non-refundable rates or partial refund rules.

To cancel or modify a booking, follow the instructions in the app or contact our support team. Cancellation fees or forfeited amounts will be applied according to the policy in effect for your reservation.

We or the property operator may cancel a reservation in exceptional circumstances, including property unavailability, safety concerns, legal restrictions, suspected fraud, or failure to meet verification requirements. In such cases, applicable refund or rebooking options will be communicated to you where possible.

You agree to comply with all house rules, check-in/check-out times, occupancy limits, and property-specific policies communicated for your stay. You are responsible for the conduct of all guests included in your booking.

• Do not exceed the maximum number of guests permitted at the property
• Do not use the property for unlawful, dangerous, or disruptive activities
• Respect neighbours, staff, and community guidelines
• Do not smoke, host parties, or bring pets unless explicitly permitted
• Report maintenance issues, incidents, or damage promptly

Failure to comply may result in denied access, early termination of your stay, additional charges, loss of security deposit, account suspension, or legal action where appropriate.

Certain properties require government-issued identification before or during check-in. By submitting ID documents, you confirm that the information is accurate and that you are authorised to provide it.

We may approve, reject, or request additional verification at our discretion or that of the property operator. Failure to complete required verification may result in cancellation of your booking without refund where permitted by the applicable cancellation policy.

Where enabled, you may order food, beverages, or other in-stay services through Picasa. Menu items, pricing, preparation times, and availability may change without notice.

Orders are subject to acceptance by the property or service provider. You agree to pay for confirmed orders according to the payment method and terms shown at checkout. Delivery locations, dietary requirements, and special instructions should be provided accurately at the time of ordering.

All content, branding, software, and materials made available through Picasa—including logos, text, images, and app design—are owned by or licensed to Picasa and protected by applicable intellectual property laws.

You may not copy, modify, distribute, reverse engineer, or commercially exploit any part of our services without prior written consent.

If you submit reviews, photos, feedback, or other content, you grant us a non-exclusive, worldwide, royalty-free licence to use, display, and distribute that content for operating and promoting our services, subject to applicable law and our Privacy Policy.

Picasa may integrate with or import data from third-party services such as online travel agencies, payment processors, messaging platforms, and mapping providers. We are not responsible for the availability, accuracy, or policies of third-party services.

Bookings made directly on external platforms may be governed by those platforms' own terms in addition to any Picasa services you use in connection with your stay.

Our services are provided on an "as is" and "as available" basis to the fullest extent permitted by law. We do not warrant that the services will be uninterrupted, error-free, or free from harmful components.

To the maximum extent permitted by applicable law, Picasa, its affiliates, officers, employees, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the services, your stay at a property, or interactions with third-party providers.

Nothing in these Terms limits liability that cannot be excluded under applicable law, including liability for fraud or wilful misconduct.

We may suspend or terminate your access to the services at any time if you violate these Terms, engage in fraudulent or abusive behaviour, or where required by law. You may stop using the services at any time.

These Terms are governed by the laws of India, without regard to conflict-of-law principles. Subject to mandatory consumer protections, courts in India shall have exclusive jurisdiction over disputes arising from these Terms, except where applicable law requires otherwise.

We may update these Terms from time to time. When we make material changes, we will post the updated Terms on this page and revise the "Last updated" date. Your continued use of the services after changes become effective constitutes acceptance of the revised Terms where permitted by law.

If you have questions about these Terms, your booking, or your account, please contact us using the options below.