Data Deletion Policy

You may request that we delete your account or certain personal data we hold about you, subject to legal and operational requirements. This policy describes what you can request, how to submit a request, what happens after you do, and what information we may need to keep.

Deleting your account is permanent. Once completed, you may lose access to booking history, loyalty benefits, saved preferences, and other account features unless we are required or permitted to retain certain records.

Depending on applicable law, including India's Digital Personal Data Protection Act, 2023, you may have the right to:

• Request erasure of your personal data
• Withdraw consent for processing based on consent
• Request correction of inaccurate information before or instead of deletion
• Object to certain processing activities

We will honour valid deletion requests unless we are legally required or permitted to retain specific information.

You can request data or account deletion using any of the following methods:

By email (recommended)

Email Picasa.theluxestay@gmail.com with the subject line Data Deletion Request and include:

• Your full name
• The mobile number and/or email address registered on your Picasa account
• Whether you are requesting full account deletion or deletion of specific data
• Any additional details that help us locate your account

Through the mobile app

If account deletion is available in the app, you may also initiate a request from your profile or account settings. You will receive confirmation once the request is received and when deletion is completed.

We may ask you to verify your identity before processing a request to protect your account from unauthorised deletion.

When a verified deletion request is approved, we delete or anonymise personal data such as:

• Account profile information (name, email, mobile number)
• Login credentials and authentication tokens
• Push notification tokens and communication preferences
• Saved preferences and in-app personal settings
• Identity document images submitted for verification, where no longer required
• Support messages and enquiry history linked to your account
• Reviews or user-generated content attributable to you, where deletion is permitted
• Promotional communication opt-in records

Some booking-related records may be anonymised rather than fully deleted where they must remain associated with a completed stay for operational or legal reasons.

We may retain certain information even after a deletion request when necessary to:

• Comply with legal, tax, accounting, or regulatory obligations
• Resolve disputes, enforce agreements, or protect against fraud and abuse
• Maintain records of completed transactions, payments, refunds, and invoices
• Preserve information related to open bookings, damage claims, or safety incidents
• Keep anonymised or aggregated data that no longer identifies you

Retained data is limited to what is necessary for these purposes and is protected in accordance with our Privacy Policy.

We aim to acknowledge deletion requests within 7 business days and complete verified requests within 30 days, unless a longer period is required by law or due to technical complexity.

If we need more time or additional information to verify your identity, we will contact you using the email address or phone number associated with your request.

If you have an upcoming or active reservation, we may delay full account deletion until your stay is completed and any outstanding payments, deposits, or claims are resolved.

You may still request deletion of non-essential data during this period. We will explain any limitations when we respond to your request.

Your information may also be held by third-party service providers such as payment processors, cloud hosting providers, or online travel agencies. We will take reasonable steps to request deletion from our service providers where applicable, but we cannot guarantee immediate removal from all third-party systems.

Bookings made directly on external platforms may require separate deletion requests with those platforms.

For data deletion requests, privacy questions, or help with your account, contact us at Picasa.theluxestay@gmail.com.

Picasa
India